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Frequently Asked Qusetions

General Questions

What’s in the package
When will YodelUP be available?
Our first batch of 3,000 units is scheduled for December 2018. Our Second batch is scheduled for Jan 2019. We will ship products in the order they are placed.
Is shipping included? Do you ship international?
We offer free delivery to US and Canada. YodelUP ships worldwide.
I have a discount code, how do I use it?
You may insert your discount code on the checkout page. If you’re on your phone, click on “show order summary” at the top of the page to see the “discount” text box at checkout. Insert your promo code (eg. SAVE10) into the “discount” text box.
What is your return or cancellation policy?
We provide hassle free, no cost order cancellation or returns at any time. You may return units within 15 days of delivery.
Do you offer colors other than black?
Yes, YodelUP comes in various colors. We will contact you about your preferred color options prior to shipping. At the moment the color options are brushed aluminum, stealth black and action red.
Warranty
YodelUP will be covered by at least the minimum legal returns and warranty requirements for your territory. Please refer to www.yodelup.com/preorder-terms-and-conditions/ for more information
How do I get in touch with you?

For any other inquiries please contact us at [email protected]

Questions about features

How long does the battery last?
The rechargeable battery keeps YodelUP going for 12 hrs at -20°C (-4°F) and 7 days at room temperature +20°C (+72°F).
Is it waterproof?
Yes, YodelUP is waterproof and certified to IP67 (fully submerged 1 m deep for 1 min).
Does the app work with both iPhone and Android devices?
The app is available for iOS and Android devices released after 2015 (iOS 10.3+ and Android 6.0+).
How does it charge?
YodelUP comes with a USB cable and you can charge it using your computer or any wall USB charger.
I have a Bluetooth headphone, will YodelUP work with it?
Yes, YodelUP is compatible with any standard Bluetooth headphone.
How do I control music?
Change your music on your favorite music app with our easy to use controls on YodelUP Launch your favorite music app and press the five buttons on top of YodelUP to start playing (or pausing), switch to next track, jump to previous track, increase volume and to lower volume.
How do I check the time?
Know what time it is by double tapping on your YodelUP device. The 12-segment superbright lights show you the time of the day. The hour is represented by the light that continually stays on, and the minute is represented by the flashing light.
How do I answer or reject phone calls?
Answer and reject phone calls directly from YodelUP. Press and release the call button on YodelUP to answer a phone call (audio through headphones). Press and hold the call button on YodelUP for three seconds to reject a phone call.
How do I use my GoPro with YodelUP?
Connect to your GoPro via our app and capture your best runs. Start and stop recording by press of a single button on YodelUP and know whether it’s actually recording via a red status light on YodelUP. For setup, follow the instructions as in GoPro Capture app to connect your GoPro camera via WiFi. Once connected you can use the YodelUP GoPro button to activate your camera.
How do I get notifications on YodelUP?
Never miss a notification from your App (text messages, email, missed call, etc) with YodelUP’s status lights and vibration.
How does friend tracking work exactly?
Create a group in our app and select a group leader. Press left button on YodelUP to activate friend tracking. The 12-segment superbright lights show the direction of the group leader like a compass, and as they get closer, more light turn on. The app uses GPS of your smartphone and electronic compass on YodelUP device to triangulate the group’s position and orientation.
How does walkie talkie work?
YodelUP’s walkie-talkie feature is app based and uses WiFi or cellular data to transmit and receive voice group conversations. Anyone with the app can communicate in a one-to-many fashion (like a traditional radio walkie talkie). Simply create a group and press and hold left button on YodelUP (or by pressing the talk button on their phone in case you are at the pub) to chat with your group. Audio is routed via your headphones (need integrated microphone). Bluetooth-enabled headphones and helmets work too.
What's the walkie-talkie range?
The range is virtually UNLIMITED (compared to traditional radio-based walkie-talkies) as long as you have mobile reception (and data plan) or WiFi connection.
What if I don’t have reception (phone service), will it work?
If WiFi or mobile connection (data) is disconnected, our app stores all messages on your phone and transmits them as soon as you get your connection back.
How much data does the walkie-talkie feature use?
YodelUP app uses very little data (3MB/hr for continuous talking), so you won’t need to upgrade your data plan.
Will YodelUP work where I ski and snowboard? What about backcountry?
Most ski resorts/mountains have mobile coverage for safety reasons, and the coverage is continuously expanding. Backcountry areas (and some out-of-bounds areas) usually have poor cellular reception. Therefore, using YodelUP in the backcountry is not recommended.
What metrics can I see in the app?
Max speed, air-time, max g-force and number of runs. More metric will be available as we release app updates.
How does SOS work?
Send an SOS signal to your group by holding the left and right side buttons of YodelUP simultaneously for more than 5 seconds. Our app-based SOS will notify members of your group that you’re in trouble and shares your last known location with them. App-based SOS is not meant to be a replacement for beacon/radios or for use in Backcountry (or some out-of-bounds ) areas. Our app-based SOS feature is relies on your phone’s cellular reception therefore, using YodelUP in the backcountry is not recommended.
How can I use YodelUP for other sports?
YodelUP will come with a variety of adaptors so it can be used across a range of other action sports. The snow-sport band adaptor for gloves is included in the package.
Does it fit and work with any glove or mitten?
Yes, it took us over 70 design iterations and user feedback to get this right.
What about my phone’s battery, wouldn’t it die in the cold?
YodelUP uses Bluetooth low energy (BLE) technology to maximize your smartphone’s battery life. Use of friend tracking (GPS) and app-based walkie-talkie (cellular data) may affect your battery life. That being said, with YodelUP you can keep your phone in your pocket and away from the cold, so in practice your phone battery will actually last much longer on the mountain.
Technical Specifications
Size: 71 x 56 x 20 mm ( 2.8 x 2.2 x 0.78 inch )
Weight: 115g (4 oz)
5+2 ultra-tactile buttons, 12-segment super bright display, mass-g vibration, status lights, 10D sensors accelerometer, gyroscope, magnetometer and pressure sensor),

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